Instacart shoppers are issued a debit card from Instacart, which can be used to cover the cost of groceries when fulfilling orders for customers.If you’ve looked into grocery delivery services, you’ve most likely come across Instacart. How do Instacart shoppers pay for groceries? For this reason, it’s best to double-check your order once you receive it and be sure to report any problems to customer service. Instacart scams are uncommon, though some customers report issues like missing items or deliveries. However, while many people use Instacart without any issues, some customers report issues with late deliveries, missing items, or incorrect orders. Instacart holds an A+ rating from the BBB and is generally considered a trustworthy company. It may also be challenging to use for people who aren’t as tech-savvy or have limited access to the internet. On the other hand, it can be expensive and isn’t available in all areas. It’s also widely available and has partnered with a variety of stores to provide a wide range of products. Instacart offers several delivery options and can be a convenient, contact-free alternative to grocery shopping. Shipt membership (optional): $99/ year for unlimited free delivery on orders over $35Īmazon Prime (required): $139/year or $14.99/month for unlimited free Amazon Fresh delivery on orders over $35įrequently asked questions about Instacart What are the pros and cons of Instacart? Walmart+ (optional): $98/year or $12.95/month for unlimited free delivery on orders over $35 Instacart+ (optional): $99/year or $9.99/month for unlimited free delivery on orders over $35, reduced service fees Same as in-store prices (for Whole Foods) $9.95 delivery fee for Whole Foods orders.delivery fee for 1-hour delivery and orders under $35 for Amazon Fresh.Service fee and delivery fee for one-time orders and orders under $35 One-time Shipt pass: $10 per order (can purchase multiple Shipt passes at a discount) Most major metro areas in the United StatesĬertain large metro areas in the United States, Germany, Spain, Italy, the United Kingdom, Japan, Singapore, and India Most major metro areas in the United States and Canada Several chain retailers and local grocers ![]() On the other hand, more favorable reviews state that the service can be a simple, time-saving, and convenient alternative to in-store shopping. Some customers also report feeling dissatisfied with customer service and unexpected or unexplained order cancellations. Many reviewers note experiencing issues with unauthorized charges, missing items or orders, and late deliveries. Similarly, on Trustpilot, Instacart has over 6,500 customer reviews and an average rating of 1.3 out of 5 stars. This rating is based on factors like the company’s complaint history and business practices.Īt the time of publication, Instacart also has an average customer rating of 1.08 out of 5 stars on the BBB website, which is based on more than 1,000 reviews. Instacart is not currently accredited by the Better Business Bureau (BBB), but it holds an A+ rating.
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